Alcon Field Sales Printer Support

Hello!

If you require assistance with printers purchased from this website, please be sure to include the incident number. If you do not have an incident number, please create a support ticket through the Service Now help desk.

The Service Now help desk can be accessed in two ways:

• Phone: 1-866-315-1125
• Computer: https://alcon.service-now.com/alconservicemanagement?id=index_itsp

When in Service Now, do the following:

• Click --> Request Something
• Click --> Hardware
• Click --> Printer
• Click --> Request Printer and Print Supplies
• Click --> on drop down and select the request type

Enter a brief description that includes: Location, printer model, phone number along with the request to assign the ticket to SN_USFW_Managed_print_services and click "Submit."

You can also reach the team directly by calling 817.615.2975.

- The Datamax Fort Worth Printer Support Team